Cancellation & Refund Policy

How do I cancel an order on chandnimarket.com?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at support@chandnimarket.com with your order number mentioned in the subject line.

In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email.  If Shipped and returned there will be refund of Product cost only.

Note: Personalized product orders cannot be cancelled / refunded once the order is processed.

Return Policy:

Products are eligible for return if they are received in a damaged or defective condition. Proper Unpacking Video is must for the same as proof. The same needs to be conveyed to our team within 3 working days of receiving the package. If proof of Damaged or Defective condition is confirmed then We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.

In rare cases where the quality or size of the product is an issue, we would require you to ship the same product back to us in a safe condition within 7 working days from the day of delivery. Once we receive the product back in our office, we would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.

Return is not applicable for bulk or corporate orders.

Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 3 working days from the date of delivery with proof of the damage through parcel opening video.

Whatsapp : 9830083406 (10 AM - 6 PM)
Email: support@chandnimarket.com

In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via WhatsApp/email/other channels. Our WhatsApp number is +91-9830083406

Refund Policy:

The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order.